Journey mapping, cross-functional initiatives, employee experience on the agenda. The appetite is there. But turning it into shared methods, sustained momentum and visible results across the business – that's a different challenge.
I work with People teams and their organisations to go from "we've started" to "we know how to keep going."
Service Design methods, hands-on and applied to your actual context.
I'm Sandra. Designer, not HR.
And that's exactly why this works.
SOUNDs FAMILiAR?
“Something needs to change, but the starting point isn’t clear – and getting it wrong feels risky”
“An initiative that made sense on paper, but didn’t land the way I expected”
“HR, IT and the business are all working in parallell, and we’re not using the same language”
“Feedback and data we’re not sure what to do with – where do we begin?”
“Cross-functional projects that start with good intentions, but drift back to slow silos”
But in an ever faster changing world, NOT experimenting and innovating is the biggest risk of all.
Start where you are. Reduce scope. Aim to learn, not for perfection. Start doing. Test, improve, repeat.
WHAT CLIENTS SAY
Working with Sandra on our onboarding journey mapping gave us a completely new perspective.
We identified core challenges, opportunities and connections – from employees through to internal processes.
Outlining actions to take towards improved engagement and productivity.
Sandra is, apart from being a true professional, very pleasant to work with.
Sandra is a fantastic coach. Her approach is open and guiding. She gave me the space and confidence to learn and apply Design Thinking within my own context as a people professional, leading from a place of value creation to improve the employee experience.
If I look back on my career so far, this has in its own way underpinned much of what I have done, without me realising it. Sandra’s ability to bridge Design Thinking with HR is not only insightful, but can be transformative.
Jag har haft förmånen att få samarbeta med Sandra i uppbyggnaden av ett nytt utbildningsprogram, Design Thinking och HR.
Sandra är mycket kompetent inom Design Thinking området, hon har lång erfarenhet från olika branscher vilket gör att hon enkelt kan relatera till olika erfarenheter.
Sandra är kreativ, idegenererande men får också saker gjorda. Det är lätt att samarbeta med Sandra, hon är lyhörd, ansvarsfull och tar alltid fram det där lilla extra.
Sandras leveranser håller väldigt hög kvalitet och alla som jobbar med henne kommer att bli väldigt nöjda.
Jag kan lämna mina allra bästa rekommendationer!
HOW WE WORK TOGETHER
Based on Design Thinking methods, principles and tools.
Everything starts with understanding your situation, challenges, needs and goals.
(ALL IN SWEDISH & ENGLISH)
Build capability and confidence to approach people challenges differently
→ Pre-session questionnaire
→ 4-6 x 2h sessions
→ Learn by doing – empathy mapping, journey mapping, ideation, prototyping, user testing etc
→ Templates and tools to use
OUTCOME
You have the methods and confidence to not only design better people experiences, but apply Design Thinking methods more widely
Hands-on upskill, kickstart or momentum, for People and cross-functional teams
→ 60 min call to scope the challenge
→ Half-day / full-day tailored workshop (single or a series)
→ Example activities – journey mapping, problem definition, prototyping etc
→ Concrete next steps to act on
OUTCOME
Momentum on a specified challenge, tangible next steps and shared methods for improved collaboration
Help HR & People teams navigate complexity, work more collaboratively and iteratively
→ Pre-programme interview to customise
→ A multi-session Design Thinking setup
→ Hands-on and applied to your challenges
→ Everyone learns new methods together, improving psychological safety and results
OUTCOME
An updated and relevant toolkit to work on people experiences differently, together. Ability to use Design Thinking more widely.
– ett samarbete mellan Sandra Domeij & Per Thilander –
Design Thinking för HR | Praktisk verkstad med strategisk höjd i en unik kombo
En pilotkurs med "The Architect & The Academic" – hands-on metodik uppbackad av vetenskap
Anmäl intresse för Del 2 – första tillfället 4 maj!
WHAT COLLEAGUES SAY
I couldn't have dreamt for a better role model in working on designing experience roadmaps for both Customers and Employees, facilitating workshops or delivering company wide presentations.
Additionally to that Sandra is representing outstanding work ethic and engagement, of the kind that inspires everyone around.
I am looking forward to collaborating with Sandra again in the future and recommend her service to anyone who wants to take their Customer/Employee experience to the next level!
Sandra really shook things up, creating a thriving global community for our designers and pushing us all to be more design-focused.
Sandra is a people person through and through. She's super approachable, makes work fun, and has a knack for bringing people together
Her creative spirit didn't just make our design practice better – it made our whole team more engaged and enthusiastic.
Her impact on our team can't be overstated. She’s helped all of us step up our game, myself included. Sandra is the kind of person who makes any team better just by being part of it.
Sandra has been key in helping Telia Company set the strategy, the direction and start executing on creating a common design system for all countries within the group.
Her passion for her work is evident, she's easy going and great to collaborate with. It's been a pleasure working with her, and seeing the design system grow from an idea to something tangible and usable.
I had the pleasure of working with Sandra on multiple projects in the Middle East and she's the kind of person you want on your team.
Sandra is a true design thinker, reminding us to prioritize the needs, desires, and behaviors of the end-user above all else.
What sets Sandra apart is her leadership style. She empowers the team, providing guidance when needed, but also knowing when to step back and let creativity, engagement, and accountability flourish.
I deeply value Sandra not only for her professional expertise in crafting human-centric experiences but also for her empathy, kindness, and commitment to sustainable and inclusive design.
Collaborating and working with Sandra has been pure joy. She has not only enabled a solid design system to be used over different countries and products but also to get designers all over the organization to share, connect and evolve.
She always approaches needs and vision with a holistic and actionable plan which has led to some great outcomes, not only for the design community but Telia as a business.
Anyone who gets the pleasure to work with Sandra - congrats!
I'd recommend Sandra wholeheartedly and without question.
Professionally she's mature, considered, and undeniably an expert in Experience Design. She has the ability to inspire and innovate, balancing this with a considered pragmatic approach.
Working with her at Vaimo I watched her galvanise and connect teams globally, delivering visionary work at pace, calmly and confidently.
One of the world's more unique minds, and all the better for it...
I have worked along Sandra in both client projects and internal transformation projects.
I found her energy, domain knowledge and sense of empathy invaluable assets. Sandra has the ability to graciously balance user needs, business rational, and technical implications - a skillset which takes both clarity and diligence.
Sandra is a passionate designer and manager, and leaves her mark by actively coaching, including and supporting team members around her.