SYSTEMS JOURNEY MAPPING
By joining my experience across Design systems, CX/Design Thinking and Agile – I’ve put together a concrete framework that I call Systems Journey Mapping
It combines journey mapping, service blueprinting, user stories, sprints, systems thinking and cross-functional collaboration.
It’s how you
→ Map what’s actually happening
→ Identify root causes (not just symptoms)
→ Test solutions quickly and continuously
→ Get different departments speaking the same language
→ Build capability while solving real problems
Get started | Execute | Scale
These methods have been working in customer experience for decades. They work for People experiences too.
This isn’t mean to be “yet another framework”, it’s visualised below to show what I mean in terms of how to combine the various methods I use. It’s not a prescribed answer nor is it intended to be applied blindly, but to serve as inspiration.
More information will follow around interviews, user stories, retros and stand-ups.
About shared understanding to speed, scalability and adaptability.
True to my craft I’m sharing before it’s “done” as I’m looking for feedback.
I’d love to hear from you during this!
There’s a quick form at the bottom of this page, or you can reach out via Linkedin.
